Guest Services Ambassador

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico have an amazing new opportunity available as a Guest Services Ambassador, who will be a part of our team based at a magic circle law firm in the city.

This is a dynamic and multifaceted role that combines tasks across reception, events, and switchboard functions. 

The Guest Services Ambassador will need to remain agile and flexible to cover the needs of the role, whilst ensuring that the high standards of service are consistently maintained, ensuring that all client interactions are handled efficiently and professionally.

Shift pattern: 40 hour per week, with shifts usually falling between 7am-7pm from Monday to Friday. There are occasional weekend shift required based on operational needs.
Salary: £31,000

The successful candidate will be capable of delivering 5* customer service and building excellent working relationships with the internal client team. 

They will be proactive, organised, have excellent communication skills and demonstrate a genuine passion for people. They will have prior customer service experience, be familiar with room reservations processes and possess strong problem-solving capabilities.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.