Spa Therapist

Job Ref: AM13767Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £13.50 Per Hour + Great Perks!Contract type: PermanentHours: Part TimeHours per week: 16 Hours Per Week (Weekends)Posted date: 06/12/2024Closing date: 08/01/2025

Klarent Hospitality are recruiting for a Spa Therapist

We have an exciting opportunity for an experienced Spa Therapist to join our team. You will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards. You assist the Spa operations whilst being responsible for all therapists and treatments carried out within the Spa.

Are you ready to excite the world of hospitality?

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Be responsible for the smooth operation of the treatments, whilst working alongside the Spa Manager.
• To take ownership, co-ordinate and ensure that all Therapists are correctly trained and inducted in line with company specifications
• Ensure client experience is proficient including bookings, payments, consultation cards and product recommendations.
• Demonstrate current knowledge of hotel products, services, pricing and policies
• Represent the Spa Manager in their absence
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Cover reception duties including welcoming guests, treatment reservations, spa tours and product sales.
• Interact and communicate effectively with clients, members, team members, guests, and management team.
• Assist Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately.
• Work towards individual monthly sales targets.
• Complete other duties assigned by the Spa Manager
• Assist other departments, as necessary

Does the below sound like you?

• Proven experience in a similar role within the spa, wellness or hospitality industry.
• Sound knowledge of spa treatments, techniques and products.
• Positive Attitude and good communication skills.
• Abilitiy to work under pressure. 
• Competent leave of IT proficiency. 

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. 

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted use of leisure facilities 
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio