Community Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are looking for a Community Manager to oversee our team at the Gogar offices of a world renown bank.

The role of the Community Manager is to ensure our service at a prestigious bank remains a trailblazer for positive visitor experience and service excellence. Their team of Community Hosts & Welcome Hosts will be the central heartbeat of the campus, developing excellent working relationships with the colleagues who work across it. 

Working in synergy with all service providers, they will execute a seamless experience for the banks colleagues and visitors, building a thriving community and driving the "hotelification" of the corporate working space.

Shifts: 40 hours per week, shifts as required from Mon-Fri
Salary: £44,000

• The ability to communicate clearly, concisely, and effectively at all levels
• Ability to engage with people to create rapport
• Bold with suggestions and ideas
• Exceptional customer focused manner
• Proactive approach
• High standard of personal appearance
• Impeccable attention to detail
• The desire to take ownership, through to resolution, for issues and concerns
• Be Flexible, proactive, and positive attitude.
• Be Organized and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.

Skills/Experience

• Managerial experience within a 5* corporate environment or similar role
• Experience in a client/guest services role or similar role
• A proven record of managing a large, diverse, and dynamic team
• Experience of managing change
• Understanding of how day to day performance links to SLAs and KPIs
• Experience working with audio visual and conferencing equipment highly desirable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.