Front Office Team Member

Holiday Inn Edinburgh

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.