IT & Systems Manager

We curate beautiful spaces with vibrant atmospheres for great times.

As our IT & Systems Manager, you will be a visionary and strategic leader who ensures our IT, and systems drive Incipio’s growth. You bring expertise, enthusiasm, and a passion for innovative solutions, empowering our site teams with robust systems and seamless connectivity every day.

What you’ll be getting up to:

Manage Incipio’s IT systems, with a primary focus on our IT partners, while also addressing other IT

needs as required. Systems including but not limited to:  

       Point of Sale

       IT Network Provider

       BI & Reporting Tools

       Payment services

       Bookings systems

       Guest data

       Compliance

       Stock & Purchasing

To ensure robust processes are in place to minimise system errors and ensure queries are resolved in a timely manner.

To manage and oversee new system roll outs, both for new venue openings & continuous support of our core estate.

To help implement a set of processes and guides to ensure site teams are self-sufficient as far as

possible.

To ensure on-site tech is operating to enhance the guest journey whilst maximising revenue.

Ensure all Incipio hardware is fit for purpose, including laptops, desktops and in site equipment.

Liaise with the external IT company to ensure regular IT reviews are conducted and outdated technology is replaced in a timely manner.

Ensure all system hardware is actively tracked and maintain a log of active hardware.

Manage relationships with all third-party system and IT providers.

Ensure connectivity is robust across all Incipio sites, working with IT provider to maintain internet and ensure business continuity is in place.

Work closely with the finance team to ensure all income is recorded correctly and reconciles with

finance systems.

Where appropriate, to aid in stock management across the group using a range of systems to investigate any variances and put plans in place to mitigate any losses.

To identify and investigate wider industry advances in systems to ensure Incipio has the most efficient systems in place for our operation.

IT network with Incipio’s chosen provider.

This is a venue focused role and not confined to the typical office hours. A portion of this role will be focused on out of hours support as the business requires.

Who You’ll Be:

A strong and clear communicator

Comfortable managing projects and multiple stakeholders across the business

Proven technological proficiencies

Strong data analysis skills

A solutions-based problem solver

Comfortable training EPOS & BI systems to our Management Teams

An independent worker

Meticulous, capable of multitasking, and proficient in managing multiple projects simultaneously with exceptional attention to detail.

Supportive and able to provide calm, reactive support when needed.

An independent worker, with a proactive and solution-based approach, who is task driven.

Happy with a flexible work week, understanding that this position does not mirror a 9-5 working week.

Fun! Capable of integrating seamlessly into Incipio’s culture.

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus

60% of our management teams are people we have progressed internally

Career development + opportunity to grow and expand in this role as the business expands

Company awards to celebrate team and regular events

Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Length in service; earn additional holiday after 2 years continuous service

Incipio FC + Seasonal Socials

Equal Opportunities Employers

Incipio Group are an equal opportunity employer and are committed to a fair recruitment process.

This means we don’t require your name, age, ethnicity or gender to be on your CV – it’s up to you whether you would like to disclose that information.