Security Officer

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

At Montcalm East, we are dedicated to providing safe and secure environment for both our guests and staff. To ensure we maintain the highest standards of safety and security, we are looking for a professional and reliable Hotel Security Officer to join our team.

Key Responsibilities

• Monitor and ensure the safety and security of hotel guests, staff, and property.
• Operate surveillance systems and monitor cameras to detect and respond to suspicious activity.
• Conduct regular foot and vehicle patrols of the hotel premises to ensure a secure environment.
• Respond quickly and professionally to emergencies, including medical incidents, fire alarms, or security breaches.
• Manage the entry and exit of personnel and vehicles, ensuring that only authorized individuals are allowed access to restricted areas.
• Maintain accurate records of incidents, actions taken, and daily security logs.
• Participate in emergency drills and be ready to execute emergency plans as needed.
• Work closely with hotel management, local law enforcement, and other emergency services as required.

Working Conditions

·         Must be available to work nights, weekends, and holidays as required.

·         Must hold a valid security officer license (if required by local laws).

Essential Skills and Qualifications

• Previous experience in a security role, preferably within a hotel, hospitality, or similar environment.
• Knowledge of security protocols, surveillance systems, and emergency response procedures.
• Experience with conflict resolution and guest service is a plus.
• High school diploma or equivalent (required).
• Certification in security training or relevant courses (e.g., First Aid, CPR, security officer training) is preferred.
• Strong observational skills with attention to detail.
• Ability to remain calm and composed in stressful or emergency situations.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of hotel policies and local laws related to security and safety.
• Must be able to stand, walk, and patrol for extended periods.

Must be able to lift up to 44 pounds and perform physical tasks required for emergency situations.

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.