Housekeeping Supervisor

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Marble Arch is seeking a highly motivated and experienced Housekeeping Supervisor to oversee the cleaning staff and ensure all the facilities are clean, presentable, and welcoming to our guests.

The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.

Key Responsibilities

·         Passionate about creating positive experience and memories for the Montcalm guests.

·         Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.

·         Create and maintain good working relationships within the department and other outlets.

·         Responsible for allocating room attendant lists and ensuring that all rooms and outlets are covered.

·         Ensure the Room attendants have sufficient items and guest supplies for the day’s work.

·         Take responsibility for the Room Attendants appearance and grooming standards.

·         Ensure that where possible departure rooms are serviced first to enable a quick and efficient check in of all guests.

·         Report any maintenance defects, using the correct procedures.

·         Liaise with Reception regarding rooms moves, extra departures and any other special requests.

·         Attend departmental meetings as and when required by your Head of Department

·         Ensure the Rooms Attendant’s work lists are signed before finishing duty.

·         Ensure all service areas are left in the correct manner, and all the housekeeping items have been returned to the correct area.

·         Clear all sections before finishing duty and ensure a correct handover is completed

·         To be responsible for the recording / issuing and safe keeping of all lost items.

• To work closely with executive Head Housekeeper in planning and overseeing any periodic cleaning schedules that may be taking place.
• To be responsible for communicating any problems immediately to your Head of Department.
• To reply promptly and deal with any queries from guests or colleagues regarding Housekeeping.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.