Logistics Wholesale Coordinator

Crew Clothing Company was founded in Salcombe in 1993.  Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes.  We now have more than 70 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company.  With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.

Purpose of the role:

Crew Wholesale team are critical to the success of delivering Crew’s Multi Channel Strategy. The Wholesale Coordinator will be responsible for tracking wholesale orders from supplier to delivery, communicating with our 3rd Party Logistics Partner, internal Wholesale team and Wholesale Customers.

Responsibilities:

• Own the Wholesale Order Tracker, ensuring you and internal teams are updating as required in a timely manor  
• Produce weekly reports from the tracker, e.g. on-time delivery, late intake, Expected rev vs Act. Revenue by week.
• Highlight product delays to Wholesale Team
•  where required.
• Work with Stock Controller to ensure that the wholesale system stocks are aligned on the Crew and 3PL systems.
• Push picks through to the 3PL for picking making them aware of any deadlines and priorities.
• Arrange delivery bookings with customers
• Ensure logistics requirements for each wholesale customer are met first time.
• Ensure Wholesale forecasts and priorities are communicated as timely and accurate as possible, applying corrective plans as required, and challenging internal teams where necessary.
• Support peak planning and take action to minimise risk to KPI performance.
• Manage reverse logistics through our 3PL ensuring visibility, speed, accuracy at minimal cost.
• Track final delivery with carriers and follow up any required actions to successful conclusion.
• Work with Crew departments to review processes and implement a culture of continuous improvement to increase control, accuracy and efficiency.
• Ensure the service delivered meets committed levels and where underperforming, own & drive the action plan to resolve