Front Desk Agent

Join us as a Front Desk Agent at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Front Desk Agent, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for acting as a hotel ambassador during their day. This will include  showing guest’s round during their check in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receives nothing but the best experience.
•  Guest Requests: As a Front Desk Agent you will handle special requests from guests, including preferences for their stay, as well as show intuition and empathy in all kinds of situations.

The items shared are the essence of a day in the life of a Front Desk Agent, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. 

What you’ll bring

Essential Skills and Experience

• Previous experience in hospitality and bring in a good understanding of luxury
• Strong verbal communication skills and be well presented
• Positive and enthusiastic attitude
• Strong verbal communication skills – English is the primary language used in our hotel.

Preferred Skills

• Opera knowledge
• Microsoft Word knowledge

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected] so that we can discuss how we can support you through this process.