Guest Service Agent (Front Office)

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Guest Service Agent to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Guest Service Agent

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Guest Service Agent Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. 

• Our Guest Service Agents love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Guest Service Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Guest Service Agent

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

 

Become part of the world of Moment Makers, we are looking forward to getting to know you!

The Radisson Blu Hotel in Leeds is set in a meticulously restored building that once served as the main office of the Leeds Permanent Building Society. This grand building has preserved its original art deco style. Located in The Light shopping and entertainment complex, our Leeds city-centre hotel offers easy access to bars, restaurants and shops, plus attractions such as the First Direct Arena. Unwind in one of 147 stylish rooms and suites, complete with amenities such as minibars and flat-screen televisions. The on-site Fire Lake Grill House and Cocktail Bar boasts an open kitchen and a great selection of grilled dishes, unique starters and handcrafted drinks. Take advantage of the free high-speed wireless Internet during your stay, as well as a discounted pass for the nearby Nuffield Health Leeds Fitness and Wellbeing Gym. If you’re travelling for work, ask the staff about our business centre. Our planners can help choose the best venue for work events from one of 10 meeting rooms.