Head Waiter

Gaucho is looking for an experienced and passionate Senior Waiter to join our Tower Bridge restaurant due to reopen in January 2025! The ideal Head Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a Gaucho ambassador and be able to upsell all Gaucho products with confidence.

Benefits and Training for a Gaucho Waiter

• 50% off at all Gaucho and M Restaurants
• Referral and Length of Service Bonuses 
• Incentive and reward schemes
• Cycle to work schemes 
• Industry Apprenticeship Program Opportunities 
• Career Development and Training Programs
• Training provided by the Rare L.A.B
• 28 paid annual holidays

Key Responsibilities of a Head Waiter

• Work with the restaurant team to offer an exceptional Gaucho experience to all our guests through heightened hospitality.
• Be the face of Gaucho and demonstrate service excellence while following the Gaucho Cycle of Service and standards.    
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.    
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.  
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.  

Requirements for a Gaucho Head Waiter

• Demonstrate warmth and empathy towards guests and colleagues
  
• To always take a positive approach to your own role acting as a role model to all new members of the team
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered  
• Be professional and respectful at all times