Guest Service Agent

“The world is yours with Meliá” 

 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

About Meliá London Kensington SW7 4PE

Member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighbourhood in the city. 

**Salary: £26,910 plus service charge// More benefit below**

Guest Service Agent/Guest Experience Agent

Job Mission

Create unforgettable first impressions and provide a seamless, personalized guest experience. As a Guest Experience Agent, you’ll be the heart of our guest-facing operations, ensuring each visitor feels valued and cared for from arrival to departure.

Responsibilities will include, but are not limited to:

·      Deliver exceptional customer service with professionalism, attention to detail, and a smile.

·      Personalize guest stays by anticipating needs and exceeding expectations.

·      Manage VIP arrivals, from preparation to room escorting, ensuring a flawless experience.

·      Support reception, luggage porters, and other departments during peak times.

·      Address guest inquiries and resolve complaints with precision, speed, and care.

·      Maintain a professional attitude during emergencies, adhering to the hotel's safety procedures.

·      Collaborate with the Guest Experience Manager to elevate service standards.

What are we looking for? 

·      A team player with a proactive attitude.

·      Strong attention to detail and a passion for guest satisfaction.

·      Fluency in English (Spanish language skills are a bonus).

·      Exceptional customer service skills.

·       Eligibility to work in the UK is essential.

Because belonging to the great Meliá family is being VIP  

·       Holidays: 28 days’ holiday including 8 public holidays

·      Contributory pension scheme

·       Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·      Discounted dental and health cover with HSF

·       Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·       Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·       Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·       High street discounts: with Perks at Work

·       Pay Day Parties

At Meliá we are all VIP  

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

 Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. 

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