IT Manager

Role | IT Manager

Location | Manchester Office with Hybrid working

Salary | Up to £40’000

Contract | Full Time / Permanent

About Us

Lane7 is at the forefront of innovation, providing top-notch experiences and services across our venues. We’re seeking an experienced IT Manager to lead our IT team, ensure seamless technology operations, and support our growth by aligning IT infrastructure with future business needs. This role is ideal for a proactive IT professional who thrives on both strategic planning and hands-on management in a fast-paced, customer-focused environment.

We’re looking for a passionate, skilled and hardworking IT Manager to join us! We have ambitious and exciting plans for the future.

 Could you be what we’re looking for?

 You'll play a pivotal role in ensuring the seamless operation of our technical systems within our venues.

 The Role

• Team Leadership & Development: Manage and develop the Venue Technician and Systems Technician, providing Level 2 support to all Level 1 technicians as needed.
• Scheduling & Resource Management: Coordinate team availability, resources, and workloads, ensuring support coverage and effective allocation of IT resources.
• IT & Venue Management Communications: Act as the primary communication bridge between the IT team and venue management to ensure alignment on IT operations and support needs.
• System Development & Maintenance: Oversee the development and continuous improvement of IT systems, ensuring all updates, rollouts, and system changes are smoothly implemented.
• Infrastructure Alignment: Align IT infrastructure with both current and future business requirements, supporting organizational growth and innovation.
• Network & Data Security: Implement robust security measures for the network, data, and communication systems to protect against potential cyber threats and ensure compliance with industry standards.
• Risk & Recovery Management: Assess IT risks, develop effective recovery and backup strategies, and design comprehensive systems policies and procedures.
• Budget & Cost Management: Manage the annual IT budget, ensuring cost-effectiveness and efficient resource allocation.
• Vendor & Service Management: Build and manage relationships with external IT vendors, negotiate contracts, and monitor service level agreements to ensure quality and reliability.
• Documentation & Reporting: Maintain thorough documentation of IT systems, processes, and policies, providing senior management with regular reports on IT performance, issues, and ongoing initiatives.
• Technical Support Oversight: Lead the IT support function, ensuring that all technical issues are resolved efficiently to minimize downtime and uphold service-level agreements.
• Hosting & Domain Management: Oversee hosting and domain management, supporting ongoing and future business needs.

Qualifications and Skills

• Proven experience in IT management or a similar role, ideally within the hospitality or service industries.
• Strong technical skills, particularly in network and data security, systems integration, and IT infrastructure management.
• Experience with resource scheduling, team management, and performance development.
• Excellent communication skills, with the ability to work closely with both technical staff and non-technical stakeholders.
• Familiarity with risk management and systems recovery planning.
• Strong vendor management skills, including contract negotiation and SLA monitoring.
• Knowledge of industry standards and best practices for IT security, infrastructure, and compliance.
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Preferred Experience:

While not required, the following experience would be advantageous:

• Technical Systems: Knowledge of Unifi networking, EPOS setup and installation, credit card and payment gateway integrations, and mobile ordering solutions.
• Networking Expertise: Extensive networking knowledge, including troubleshooting, maintenance, and upgrades.
• Industry Insight: Interest in gaming and understanding of its infrastructure requirements are highly valued.

Working Arrangement

• Your place of works is Lane7 Manchester 235 Deansgate, Manchester, M3 4EN and Hybrid   
• Working remotely when appropriate
• Your hours of work will be Monday to Friday 9.00am – 5.00pm
• Travel to our Lane7 sites as required for the role with flexibility around working hours required
• Some hotel overnight stays as required to meet needs of the business
• You’ll work in a close-knit team in this broad and varied role

What We’ll Offer

• Up to £40.000 salary per annum
• Private Health insurance & benefits through Vitality
• Friends and family discounts across the Lane7 Group
• Company contribution pension
• Cycle2Work scheme partnered with Halfords
• Octopus Electric Car Scheme
• Refer a friend scheme