Host

San Carlo Manchester are hiring a Host!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

Colleague Benefits:

•  You will be joining, one of the world’s leading family-owned companies - which means global opportunities 
• Delicious, healthy Meals whilst on duty – all free
• 30% discount in our restaurants, for you and your friends & family
• Gym discount scheme
• Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
• Support in training and continuing Professional development
• Online development training with our San Carlo App ‘lacademia’
• Wagestream – giving you flexibility to access, track, build and better manage your pay.
• Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
• Free confidential counselling sessions to help with you and your families wellbeing
• Free online health portal – giving you resources at your fingertips to help you reach your goals.
• Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
• Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!

Key Responsibilities:

•  Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
• Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
• Keeping track of table turnover and communicating table availability to servers.
• Handling any customer complaints or issues in a courteous and professional manner.
• Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

•  Experience in a similar role
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction