Day Porter - Concierge

Day Porter

Imperial Hotels London Group - Based at Royal National Hotel

44 hours a week, 12 Hour Shift from 8:00 to 20:00, 4 days out of 7 days)

£27,799 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for Day Porters at our Royal National Hotel based in the heart of Bloomsbury to join our vibrant team. We don't want you to work for us, we want you to work with us and be part of our Imperial London Hotels Community.

What you will be doing

As a Day Porter, you are a key part of our front-of-house operation teams helping to create a great first impression, you make it your mission to providing a warm welcome to all guests on arrival from supporting with luggage and personal belongings, assisting the reservations team from check in to check out and attend to guests needs.

With the safety and security of our guests and team as our highest priority you will need to be knowledgeable on hotel facilities and company emergency and evacuation procedures, and conduct regular safety checks and audits, ensuring that any security incidents or health and safety issues are addressed quickly and escalated accordingly to the Duty Manager.

A natural problem solver, with great attention to details you will also be extremely organised yet able to multi-task. Your passion is to help others and with your exceptional people skills you will ensure that our guests continue to return time after time to our hotels.

An Ambassador for our Royal National hotel, you take pride in terms of your own appearance and ensure that public areas are well maintained and presentable. You will be able to help our guests with your expert knowledge of the hotel services, local areas and surroundings.

What we would like from you

• Due to the working hours of this position, you will need to be at least 18 years old to be considered for this role.
• 1 year of customer service experience gained in a customer-facing role or similar position would be beneficial.
• You will have a good level of spoken English, if you speak other languages this would be advantageous
• A genuine interest in providing the best service for our guests.
• Confident and engaging personality who is able to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guest’s satisfaction.

What you will get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)