Reservations Agent starting at £12 per hour plus service charge

No.131 The Promenade, Cheltenham

Classic on the outside, contemporary British on the inside.

Traditional Georgian architecture, eclectic modern design, delicious, all-day dining. No.131 The Promenade is just a stone’s throw from the Montpellier district of Cheltenham, and has been named among the best hotels in the Cotswolds.

Benefits include,

• Share of Tronc
• 50% staff F&B discount
• Monthly team incentives
• Team and Family room rates
• Regular group-wide team events
• Contributory pension scheme
• Refer a friend reward scheme
• Continual training
• Uniform provided
• Duty meals
• Flexible Days/Rostered days off
• Additional holiday increase up to 5 extra days based on time employed
• Team events & incentives
• Supplier trips

We are searching for a talented individual to join our highly regarded team as a Reservations Agent at No.131 The Promenade in the centre of Cheltenham.

Our ideal candidate will have outstanding communication skills and a passion for providing exceptional service and warmth to our guests. With the ability to multi-task, you will be dedicated, organised and efficient with a positive outlook and a sense of fun and professionalism in equal measure. Attention to detail will be crucial to maintain consistency of service and to ensure guests always leave delighted by their visit.  There may be ad hoc occasions that you need to step in to help on the reception desk in a guest facing role.

You must pride yourself on providing exceptional levels of service; ensuring that the quality of our guest experience is a consistently high standard in all communication forms. This is a responsible role for a proactive and reliable individual who is able to work independently; taking reservations, managing bookings (including restaurant reservations and pre-order collation), being attentive to guest needs and taking opportunities to get to know the guests in order to offer additional services based on their reasons for staying/ dining with us.

The wiliness to work alone and trustworthiness are essential attributes for this role and previous experience working in a relevant role in the industry is desirable.

This is a great opportunity for a self-motivated and ambitious individual to grow and broaden their skills - working alongside a passionate and committed team.