Client Support Host

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Portico have an exciting opportunity working alongside one of our most prestigious clients, based at an iconic multi-occupied building in the city!

Portico have an exciting opportunity working alongside one of our most prestigious clients, based at an iconic multi-occupied building in the city!

As a Receptionist, you will create an exceptional welcome for both members of staff and the visitors entering the building. They will also assist with meeting room management, including the booking of meeting rooms, meeting room and hospitality set up, and escorting guests and clients to the relevant rooms. You will be the go-to person in the office, covering a wide range of tasks for the client. To exceed expectations, the Receptionist will need to work closely with all other service providers, ensuring a seamless experience is provided to all staff using the space.

Some of the main duties of the role include: -

• First point of contact for the office providing admin assistance to the team.
• Handling all incoming telephone calls.
• Management of incoming and outgoing post.
• Completing of the reception visitor log, assistance reports and any other site specific reports or administrative duties required by the site and management.
• Organising international couriers, making sure they are received on time.
• Maintain security and access card system creating security passes for employees and issuing visitor passes.
• Maintaining and updating the room booking system.
• Organising meetings and providing hospitality to visitors and staff.
• Maintaining stationery stock and ordering when appropriate.
• Assisting the team in maintaining a tidy, safe and friendly working environment.
• Ensuring housekeeping and maintenance issues are reported and dealt with.
• Complying with reception and client procedures, rules and regulations.
• Assisting the Facilities Management Team with facilities and building arrangement.

The position involves covering reception desks, conference suite and meeting rooms on the floor. Which means you will enjoy getting involved in a variety of tasks and interacting with new people every day. We are looking for someone who loves providing a warm and upbeat welcome, with outstanding personal presentation and the ability to engage with people in a genuinely welcoming way.

As a Client Host you will be reliable, flexible, honest and a strong ambassador for both Portico and our Client. You will have the chance to use your previous experience in a 5-star service environment to positively engage with clients and other stakeholders, ensuring they receive a seamless service experience. You will anticipate client needs, proactively following up to ensure that client expectations exceeded. Your problem – solving skills and flexibility are key to ensure the smooth running of daily operations while your attention to detail will help you in preparing reports and making sure your surroundings are both presentable and safe.

Salary: 27352 + £7.50 food allowance daily

Hours: 40 hours per week Mon - Fri (alternate shifts between 7am and 6 pm)

AV/IT skills preferred. Experience with Condeco and Freespace booking system preferred, but not essential. .

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.