Night Guest Experience Host [Night Receptionist]

The Botree luxury hotel is bringing together the team to deliver conscious luxury to our discerning guests. We now have an exciting opportunity available for a Night Guest Experience Host [Night Receptionist].

Key responsibilities are to ensure that all guest needs are met, standards of operation are always adhered to and service expectations are exceeded. Through the promotion of knowledge, expertise and personality we deliver incredible guest experiences. 

A pleasant and positive attitude is essential and to promote efficiency, courtesy and confidence within the department ensuring all guest requests are carried out in a timely and professional manner.

Salary: up to £29,000 per annum

Essential attributes for this role are:

• Previous, relevant experience in a hotel.
• Ability to communicate effectively with colleagues and guests.
• Excellent communication skills, both face-to-face and over the telephone.
  
• Good level of written and spoken English
• Distinctive, professional and warm personality
• Understanding and sharing our values: Truth, Love and Compassion.

What we offer:

Here are just some of the great benefits you will receive:

• Discounted hotel rooms through Preferred Hotels.
• Cycle to work scheme.
• Use of gym at sister property, Lincoln Plaza
• Dedicated employee assistance programme through Health Assured and Wisdom app.
• Wagestream financial wellbeing
• Complimentary overnight stay to celebrate your work anniversary.
• Birthday bonanza holiday: an extra days' holiday on your birthday.
• Recommend a friend bonus: up to £750!
• 2-days paid volunteering with our local community charity partnerships.
• 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
• Meals included whilst on duty.
• Workplace pension scheme

At the BoTree, Truth, Love and Compassion drives our teams' decisions and focus to create an environment where our colleagues, guests, communities and plant can flourish.