Customer Support Representative - Spanish

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family

Location: Hyderabad

Who you are:

●        Proficient in both written and spoken English and Spanish, with excellent communication skills.

●        Flexible to work in rotational shifts.

●        Prior experience in customer support or technical support roles preferred.

●        Experience in stakeholder management (added advantage).

Key Responsibilities:

●        Communicate with Spanish-speaking customers via phone, chat, and email to efficiently troubleshoot and resolve their issues.

●        Document case notes accurately, ensuring clarity and actionability for both internal teams and customers accessing the case portal.

●        Troubleshoot and resolve customer issues, ranging from technical inquiries to product usage guidance, ensuring a positive customer experience.

●        Identify opportunities for process optimization and customer experience enhancements, sharing feedback and suggestions with relevant stakeholders.

●        Address client issues within defined Service Level Agreements (SLAs).

●        Collaborate with cross-functional teams to ensure customer satisfaction.

●        Ensure adherence to quality standards in customer interactions, striving for excellence in service delivery and customer satisfaction.

Experience and Skills:

●        Over 1 year of experience in customer support.

●        Detail-oriented approach, particularly skilled in troubleshooting client issues.

●        Ability to communicate concisely and impactfully with clients and internal stakeholders.

●        Strong verbal and written communication skills.

●        Familiarity with Zendesk and Jira platforms is a plus.

*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*