Shop Assistant

Recently awarded Aberdeen City & Shire Hospitality Employer of the Year, as well as 2 Michelin Keys, and rated number 1 by Conde Naste Readers Choice, The Fife Arms Hotel, located in the village of Braemar in the heart of the Cairngorms National Park, is recruiting a Hotel Shop Assistant.

Our Shop Assistant will be responsible for:

• Consistently drive excellent customer service standards within the shop and provide an exceptional customer experience.
• Assisting with the creation and delivery of a proactive and dynamic approach to the customer experience including upselling.
• Ensuring excellent customer service is provided at all times exceeding the guests’ expectations.
• Maintaining a consistently high standard of presentation within the Shop, including displays/visual standards, stock condition and general cleanliness.
• Assisting with the management of stock control and loss prevention.
• Assisting with the maintenance of the stockrooms and all retail back-of-house areas.

You’ll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.

Our successful Shop Assistant will have:

• A passion and ambition to deliver exceptional experiences.
• The enthusiasm and willingness to learn.
• Initiative, emotional intelligence, strong communication, and organisation skills.
• The ability to work under pressure.
• A willingness to work to the high standards that are demanded from a luxury establishment.

What’s in it for you?

• 30 days holiday
• Free annual guest experience for you and a plus one
• Enhanced pension scheme
• Free food and drinks whilst on shift
• Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
• Amazing sports and social events led by local social committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored around your aspirations and goals

About Artfarm and The Fife Arms Hotel

Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles and New York, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.  

Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms - each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Bertie’s our glamorous and elegant Whisky Bar, Elsa’s our Art Deco Cocktail Bar, and our more relaxed Drawing Room – all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.

Want to join the family? Apply today!