Runner

Company: Bounce

Location:
London EC1N 2TD United Kingdom

Date Posted: 2024-11-25 10:05:24

Salary:

Job Type: Part-Time

Apply

This is a fixed term role from November 25th 2024 until December 23rd 2024.

Company Intro

At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments.

Bounce has been delivering unforgettable nights out for groups since 2012 and with it, arguably, State of Play created an entirely new entertainment category. Ping pong remains hugely popular and accessible for all ages and it is best experienced with friends or colleagues hosted by one of Bounce’s Games Gurus.

Position Purpose

Runners are responsible for assisting the team in delivering each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. The position is a dual role responsible for proper food & beverage delivery and cleanliness throughout the shift. This role is constantly moving to assist team members and quickly resetting areas for new guests to start having fun. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Benefits

Team Assistance Programme: A totally confidential expert service to help when you are facing problems, difficulties, or challenges
Wagestream: Instant access to your wages as you earn them
Holiday: 31 days holiday per year, pro-rata, including bank holidays
Life Insurance: Financial security for you and your loved ones
Free staff meal on shift: Enjoy a complimentary meal during your shift to keep you energised and satisfied
Refer a friend bonus: Earn £500bonus when you successfully refer a friend to join our team
Annual company party: Celebrate our successes together with a night to remember
Team discount: 50% off for staff and 25% off for Friends & Family

Milestones

After a year's service: Enhanced Maternity & Paternity payment, as part of our family we'll help support your family
After a year's service: Volunteer day, an annual day paid for you to give back to your local community
After three years' service: £200 bonus and Holiday increase to 32 days
After five years' service: £400 bonus and Holiday increase to 33 days
After ten years' service: 2 weeks paid sabbatical

Responsibilities

Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
Run food and beverage throughout the shift, check all dishes and beverages to ensure quality and accuracy
Follow service standards of food and beverage delivery and reset areas timely and efficiently
Know all table numbers and gaming areas to accurately deliver food and beverage to guests
Maintain gaming equipment condition including sanitation
Ensure pre bussing is maintained including trash and bus tubs are emptied
Complete opening, closing, and running duties as assigned each shift
Learn and maintain knowledge of food and beverage to standard
Build a rapport with guests, be active in assisting, and communicating requests
Attend training sessions and team meetings as required per department
Comply with the Company’s rules and procedures along with any reasonable requests made from management during a shift
Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Our Leadership Principles are

Listen to the Customer both external customers and internal customers
Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
Test and Learn, by elevating, educating, and developing through continued training and learning.
Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
Show Urgency, get things done quickly and accurately.
Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Requirements and minimum Qualifications

Current food handlers and alcohol certification maintained through employment
Available to work various shift times and days, including weekends and holidays
Able to stand and/ or walk for long periods of time
Ability to lift over 50+ lbs. if necessary
Authorised to legally work in the UK

Equality Opportunity Statement: State of Play Hospitality Limited is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, colour, religion, sex, sexual orientation, neurodiversity ,marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.

Ref: 1|6|HA|2336374

Apply