Assistant Front Office Manager

What you will do: 

• Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
• You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
• Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction
• Oversee handling of special room requests, special accommodation needs and billing instructions.
• Ensure the proper handling of all VIP guests and long stay guests.
• Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
• Review all group arrivals and liaise with reservations to achieve a smooth stay.
• Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.

• You will have a background within the luxury hospitality environment 
• Previous experience of supervising a team is critical
• A proactive approach with a self-driven attitude
• Excellent eye for detail
• Knowledge of Opera is highly desirable

What we will offer you: 

• Competitive salary  of £33,600 + Expected average annual service charge of £3,600
• Employee rates for all COMO Hotels and Resorts properties worldwide
• 3 complimentary nights stay in any COMO Hotel or Resort Worldwide 
• Employee discounts on Nobu London
• Career development opportunities
• A lucrative bonus for introducing someone to any COMO property
• An exciting calendar of wellness and engagement activities
• Access to free financial advice and
• Access to an Employee assistance programme; offering support and advice
• Free meals on duty
• Free Uniform & laundry service
• 28 paid holidays per year, increasing with service
• NEST Auto-enrollment Pension
• Company Sick Pay