Hostess - Saudi Only

Overview: The Host/Hostess serves as the first point of contact for guests, ensuring a warm and welcoming experience. They are responsible for managing reservations, greeting guests, and coordinating table assignments to optimize service efficiency. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Welcome guests warmly and escort them to their tables while maintaining a pleasant and professional attitude.
• Manage reservations and seating arrangements to ensure a smooth flow of guests throughout service.
• Maintain an organized waiting list, provide accurate wait time estimates, and accommodate special seating requests whenever possible.
• Communicate effectively with the dining and kitchen staff to optimize table turnover and ensure guest satisfaction.
• Assist in answering phone calls, providing information about the restaurant, menu, and policies.
• Ensure the front-of-house area is clean, presentable, and stocked with necessary supplies.
• Handle guest inquiries, feedback, and concerns in a polite and proactive manner.
• Coordinate with servers and other staff to accommodate guest needs, including special requests and celebrations.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Strong organizational and multitasking skills, with a keen attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and courteous in a busy environment.
• Proficient in reservation management software and basic computer skills.

Working Conditions:

• Ability to work in a standing position for long periods.
• Must be able to work flexible hours, including evenings, weekends, and holidays.