Front Office Co-ordinator
Company: AllBright - Mayfair
Location:
London
W1S 1QH
United Kingdom
Date Posted: 2024-11-26 13:05:03
Salary: £12.0 PER_HOUR
Job Type: Part-Time
About Us
AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.
Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together.
We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.
To find out more, visit www.allbrightcollective.com
AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Provide exceptional service and hospitality to all members and visitors within the Townhouse, ensuring smooth and efficient operations across the reception and floors in alignment with AllBright standards. Support the Management and Townhouse teams in fostering a positive, engaged community by assisting members, guests, and clients with requests and inquiries, including memberships, bookings, payments, and facility use. Deliver a dependable, approachable experience so members feel confident and well-supported in their daily activities. Act as an enthusiastic ambassador for AllBright, promoting membership growth through meaningful and engaging interactions.
Outline of Key Responsibilities:
Hospitality
- Build positive and engaging relationships with all members, customers, potential customers, industry professionals, business partners and colleagues
- Welcome members with genuine warmth and assist with a generous attitude
- Coordinate event arrival and departure experiences
- Stay attentive to and keep track of client’s feedback, comments, repeated enquiries, and trends, and share them with your line manager so we can improve our services and offers
- Provide accurate information and guidance with clarity and use of professional yet welcoming language and tone of voice
- Stay updated with our restaurants offers and provide your personal recommendations to members if the opportunity arises
Service Delivery
- Maintain a passion for service and hospitality whilst hosting busy, high volume and varied reception areas
- Handle phone, in person and email enquiries relating to AllBright’s Townhouse offering, facilities and services with efficiency
- Respond to complaints and issues promptly, with a flexible, efficient, and sympathetic approach. Duly record on the feedback tracker and report to your line manager when necessary
- Support the Membership team (sales and relations) with onboarding, problem solving and system updates when needed
- Support the Event Sales Manager in conducting tours and handling enquiries when required
- Assist and guide events and visitors in finding their way around the Townhouse
- Be proficient at using the AV equipment available at the Townhouse and ready to help members and event clients whenever required/solicited
- Ensure that the reception, floors, and communal areas are always up to AllBright standards
Administration
- Become a master in our management systems and make best use of its tools and features to create a productive and efficient work routine and guarantee that all activities and transactions are duly recorded
- Manage restaurant, phone booth and private hire room bookings
- Manage AllBright’s main email inbox and ensure that emails are replied to promptly, and the information provided is precise, complete, and polite
- Proactively administer Townhouse member needs e.g., record and notify ‘lost & found’ items and update maintenance tracker and feedback tracker
- Management of inventory and ordering of supplies, stationery, and items for borrowing
- Sort and distribute internal and tenants’ post
Teamwork
- Nurture a collaborative and supportive work attitude towards all colleagues in every department at AllBright
- Coordinate with the FOH Supervisors and the Front of House team regarding the cleaning, turning over and delivery of drinks/snacks to meeting rooms and events
- Collaborate with the Marketing team, Private Hire and Sales and Events Manager and the Event and Programming team in the planning and delivery of programming and private hire when needed
- Liaise with other departments to stay updated on new restaurant and membership offers, features and events
- Learn the basics of Wait staff, Events and Member Relations roles to have a wider view and understanding on the Townhouse operations and cover small tasks when needed
General Responsibilities:
- Undertake any additional duties as reasonably directed by management
- Adhere to company practices, policies and procedures
- Ensure good communication with all colleagues, ELT and SLT
Person Specification:
- Minimum 2 years’ experience in a fast-paced coordinator/customer service role, ideally with proven experience working in a hospitality environment
- Warm, friendly, and approachable
- Customer focussed
- Strong team player
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Outstanding customer service attitude
- Passionate about AllBright and everywoman’s missions
- Demonstrate and align with our internal values: Innovative and Ambitious, Inspiring and Inclusive, Curious and Results Driven
- Tronc
- Staff food when on shift
- Salary sacrifice pension and childcare schemes*
- 1 additional paid day off per year - a YOU day*
- Enhanced maternity pay*
- Enhanced sick pay*
- The West End Club membership
- Discount at Joe and the Juice
- Discount on food and beverages in the Townhouse
- 24/7 access to our Employee Assistance Scheme
- The Wellness Hub online membership
- Discount on W-Wellness and free consultation
- ClassPass monthly membership
- Access to AllBright events and networking opportunities
- Bitesize learning via our training platform
- AllBright digital membership
- Access to paid learning and development opportunities
- Mintago financial wellbeing app and services
- Opportunity to win prizes from our fantastic monthly recognition programme
- Milestone awards
- Refer an AllBright star bonus scheme
- Summer and Christmas social events
Ref: 1|6|HA|2333787
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