Front of House Team Leader

The Wave, Bristol, are recruiting a Front of House Team Leader. This is a permanent, full-time position. 

The Wave is a slice of the ocean inland, where people of all ages, backgrounds and abilities can experience the joy of surfing and its many physical and mental health benefits!

Our F&B area can seat 300+ visitors (inside and out) and is a high-volume operation. We feed and water super hungry surfers, our guests staying at The Camp, and spectators who come to hang out in our amazing venue.

As a Food and Beverage Team Leader at The Wave, you will assist in the running of the food and beverage department which includes the kitchen, clubhouse and site pop ups. Working alongside the F&B Manager and Assistant F&B Manager, you will ensure the day-to-day operations run smoothly through people management, delegation and knowing what your departments needs at different times.

Why join The Wave?

Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That’s the basis of how we work.

• Our ethos encourages a diverse and equitable workplace.
• We offer up to 75% off surf bookings and sometimes you can surf for free.
• We are committed to creating a safe, professional and fun environment.
• We strive for positive impact, better in our performance and better for people and our planet.
• We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities.
• We respect and care for each other and ourselves, supporting each other because people matter.

Our Front of House Team Leader:

• Plan and lead the shift so that everyone is performing at their best throughout the day to enhance our visitor experience
• Work in all sections, as and when necessary, from the bar to the back of house
• Be the first point of contact for escalated customer feedback and ensure any disputes or adverse comments are resolved
• Work with and maintain relationships with third party companies such as suppliers
• Go the extra mile to make our visitors happy and ensuring they leave The Wave with a smile on their face
• Support the F&B Managers to deliver the departmental objectives
• Assist the F&B Manager to train Level 1 & 2 FOH team members in-line with their training checklist
• Ensure your team are always adhering to high levels of food hygiene safety practices
• Work with the F&B Manager to adapt the departments resourcing and offerings to stay in-line with targets and KPI’s  

Our ideal Wavemaker will have a proactive & ambitious mindset with a desire to ‘muck in’ where needed across the business with an ability to work under pressure and a drive and determination to achieve the best. Our Wavemakers have a strong attention to detail and create a welcoming, friendly & inclusive environment for every visitor and positively contribute to a calm, efficient and supportive working environment. 

In return you'll get:

• Paid breaks
• 30 days of paid holiday (inclusive of bank hols) 
• No split shifts
• Pension
• Free staff surfs
• Opportunities to earn more through team incentive schemes
• Staff Discounts on retail of up 20%
• Up to 75% off your surf bookings 
• Up to 40% off your food and beverage items while on shift 
• Up to 25% off our accommodation 
• The chance to work with a great team who work and surf together

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.