Night Receptionist

DUTIES AND RESPONSIBILITIES

• Ensure the reception and coordination of arrivals and departures of guests, respecting quality standards.
• At night, ensure the daily End Of Day closing on Opera, control cash receipts.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensure all equipment of the department is kept clean and in good working condition.
• At night, advance the administrative tasks such as debtor reminders, payment checks.
• At night, ensure the check-in of potential late arrivals or apply our no-show procedure.
• At night, ensure rounds in floors/hotel, and report non-conformities.
• Take charge of the hotel switchboard, inform customers, and redirect calls.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Ensure the good passage of instructions in the team as well as a good communication of information to the Housekeeping service.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest’s belongings.

ABOUT YOU

A Night Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.