Marketing Assistant

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile.  With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

An excellent opportunity for a Marketing Assistant is available for someone who is looking to kickstart a career in the dynamic field of marketing within the hospitality industry. 

You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

Reporting directly to the Head of Marketing Communications, the Marketing Assistant will join the MarComm team of 3 at Pan Pacific London, a Forbes Travel Guide Five-Star awarded luxury hotel in London.

This entry-level, onsite position is based at the hotel Monday to Friday and is ideal for recent graduates who have completed a degree in marketing or public relations. The successful candidate will support the marketing team with a myriad of marketing and communication tasks that drive increased awareness and demand for the hotel across rooms, wellbeing and food and beverage. They will also be the first point of contact for internal marketing requests, and will manage responses and process end-to-end.

Your tasks as a Marketing Assistant will include but not be limited to:

General Marketing:

• Ensure efficient organisation and accessibility of all marketing assets including photography and videography.
• Perform monthly research on the hotel’s competitors across all channels.
• Be the go-to-person for all thing’s collateral including copywriting, graphics and multimedia elements along with designing basic content and working closely with external partners.
• Assist with delivering induction presentations.
• Be the go-to-person for internal communications.
• Be the internal brand guardian.
• Collate monthly marketing reports.
• Support with budget related admin

• Assist in maintaining and updating the hotel website with content and creative components.
• Support the Marketing Executive with SEO best practices to improve organic visibility.
• End-to-end updates on the gifted retail platform, keeping it seasonal and relevant.
• With training, assist in creating, scheduling, and tracking email marketing campaigns as well as maintain the CRM system.

PUBLIC RELATIONS

• Guided by the PR Agency and the marketing team, co-ordinate and book media/influencer experiences across rooms, wellbeing, and F&B.

SOCIAL MEDIA

• Track trending news and monitor guest feedback across channels.
• Develop and maintain a content calendar around seasonal campaigns and hospitality notable dates.

BENEFITS OF WORKING AS A MARKETING ASSISTANT AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, development and wellbeing.

We will offer you:

·         Service charge

·         Access to Mental Health First Aiders

·         Celebrate your Birthday with an extra day off

·         Cycle to Work Scheme

·         Referral Scheme

·         Seasonal Ticket Loan

·         Enhanced Maternity and Paternity Policy

·         Eye Care Voucher Scheme

·         Social & Employee Wellness Activities

·         Employee Assistance Programme including 24/7 virtual GP and financial advisors

·         2 Hotel-Wide Social Events a year as well as additional social gatherings

·         Flexible Work Policy

·         Dry cleaning for uniforms and work attire

·         Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

·         Guest Experience Programme

·         Discount on our Food and Beverage Outlets

·         Discount on Internal Spa Treatments

·         Culture Club – Focuses on Diversity and Inclusion

·         Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

·         Complimentary meals prepared for you by our chefs

·         2 Study Days per year (fully paid and in addition to your annual leave)

·         2 Volunteer Days per year (fully paid and in addition to your annual leave)

·         Progression – our goal is to always to coach and keep our employees helping you to develop and

          grow internally and within the PPH Group

·         Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our hotel, a Forbes Travel Guide Five-Star Property, most recently voted:

·         Hotel of the Year, Group 2023 | Catey Awards

·         Hotel of the Year, London 2022/2023 | AA Hospitality Awards

·         Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Our team can’t wait to welcome you.

Please note that all applicants for the Marketing Assistant must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Marketing Assistant will be required from all candidates.