Night Auditor

We are looking for charming and engaging individuals with a passion for service excellence to join our team as a Night Auditor.

As a Night Auditor you will:

• Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

Successful Night Auditors have:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous.

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform!

About us:

Situated on iconic Princes Street, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location in the heart of Scotland's vibrant capital. Just a 4-minute walk from Edinburgh Waverley station and a 30-minute drive from the airport, our hotel offers easy access to must-see landmarks such as Edinburgh Castle and the Royal Mile.

Mount Royal Hotel by the Unlimited Collection is managed by The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.