Reservations Manager

We are seeking an experienced, dynamic and detail-oriented Reservations Manager to join our team. If you have a passion for people, expertise in guest reservation systems, and a knack for coordinating elegant dining experiences, we’d love to hear from you! We are an independent, family owned and operated trio of venues. We pride ourselves on a personal, hands-on approach, creating a family environment, going above and beyond and providing exceptional service.

Within the office we are a small close-knit team who take care of the BOH administration for The Bieldside Inn, The Albyn and The Cults Hotel, this primarily involves the reservations and events but does include other admin aspects due to the size of the business. This position is responsible for overseeing the day-to-day operations of the Reservations department as well as assisting the owners in managing the head office. This individual will be responsible for managing the reservations team, ensuring smooth and efficient operations of restaurant and hotel bookings, events and private bookings. We’re looking for someone who will ensure every guest interaction, dining or hotel experience and event is executed flawlessly.

Preferred requirements;

• Proven experience in an events or reservations management role within a luxury hospitality environment
• Proficiency with ResDiary and Little Hotelier or similar reservation systems
• Strong people management skills with experience training and developing staff
• Exceptional organisational and multitasking abilities, with an eye for detail
• Confident with a personal approach
• Excellent communication skills and a commitment to delivering superior guest experiences
• A hands-on, roll your sleeves up and get stuck in attitude

Responsibilities include but are not limited to;

Overseeing and managing all aspects of the reservations process, using ResDiary to handle guest reservations and optimise seating arrangements

Managing the team and ensuring efficient processes are in place

Handling bookings, allergens, pre-orders and guest enquiries while maintaining high standards

Ensuring reservation systems are accurate and efficient, and monitoring hotel and restaurant systems for issues 

Developing strategies to maximise bookings and revenue 

Manage event inquiries from initial booking to post-event follow-up, tailoring each experience to exceed client expectations

Collaborating closely with front-of-house and kitchen teams to ensure seamless execution and continuously improving the customer experience

Building and maintaining strong relationships with guests, corporate clients, and community partners

Staying current on restaurant and bar trends 

Supporting the owners in the management and running of the head office

Is this you?

You are dedicated and passionate about the hospitality industry...

Boast a highly positive attitude matching a big personality..

Have excellent communications skills and strong customer skills…

The ability to work in a fast paced environment...

Are committed to customer service and strive for the best...

Able to work as part of a team and individually…

Proactive and motivated…

Proficiency in phone etiquette...

Have previous experience in a similar role...

Are ideally living in Scotland, or willing to locate ASAP to the gorgeous, Aberdeen!

Ready to get started...

A LITTLE ABOUT - The Albyn

Proud purveyors of fine fayre in the heart of Aberdeen’s West End — this is The Albyn, reimagined.

A welcoming and modern twist on a long-time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.

There’s space for fine food and drink, there’s space for family dining, there’s space for watching the rugby — there’s space for everyone at The Albyn. Come awa’ in.   

A LITTLE ABOUT US..
We are an owner operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion. 

WHAT DO YOU GET?

A competitive salary and full contract

Employee Assistance Program

Generous discount off your bill (including drinks)

Inclusion in our Employee of the Month programme and our annual Travel Trip

Immediate start (or as soon as your notice period allows)

Opportunities for career progression

Staff meals

Fantastic team and work environment

A business who cares about you

Staff parties, events, training courses and much more!

If you're an experienced Reservations Manager and want to develop your career within a growing and passionate company then apply now to join our team and come along on the journey!  Salary will be dependent on experience