Head Server

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

** Salary package: up to £32,000 including service charge // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Head Server (30 hours/week)

STK Restaurant, located within ME London Hotel, offers a unique dining experience that combines the ambience of a contemporary steakhouse with the vibrant energy of a lifestyle hotel. Known for our prime cuts of beef, innovative cuisine, and world-class service, STK has established itself as a premier destination for both locals and visitors. We are now seeking an exceptional Head Server to join our team and lead our front-of-house operations. As the Head Server at STK Restaurant, you will be the face of our service team, ensuring that every guest enjoys an outstanding dining experience. You will lead by example, manage our dedicated servers, and work closely with the kitchen and management teams to maintain our high standards.

Responsibilities will include, but are not limited to:

·       Oversee and coordinate the daily activities of the serving staff.

·       Deliver exceptional service to all guests, addressing any issues or complaints promptly and professionally.

·       Train, mentor, and motivate servers to ensure consistent high-quality service.

·       Collaborate with the kitchen staff to ensure timely and accurate order delivery.

·       Ensure participation in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, and general comments and sharing information

·       Be punctual and comply with policies and procedures regarding discipline, presentation, work schedules, transit areas and safety regulations defined by the hotel.

·       Ensure compliance with health and safety regulations and all restaurant policies.

·       Manage reservations and seating plans to maximise guest satisfaction and table turnover.

·       Maintain a clean, organised, and welcoming dining environment.

What we are looking for

• Previous experience in a similar role.
• Fluency in English. Other languages would be a plus.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Organised and able to react quickly.

The successful candidate must already have eligibility to work in the UK.

Our Benefits Package Includes:

·      Competitive Salary

·      Holidays: 28 days’ holiday including 8 public holidays

·      Contributory pension scheme

·      Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

·      Discounted dental and health cover with HSF

·      Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

·      Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

·      Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

·      High street discounts: with Perks at Work

·      Pay Day Parties

At Meliá we are all VIP  

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

 Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

 At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. 

  We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. 

  Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.  

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