Team Member - Nights

Team Member - Nights ***luxury hotel in London***

Incredible benefits

We are seeking a proactive Night Team Member to join our wonderful team. In this role, you will have dual responsibilities across Reception and Food & Beverage, ensuring a seamless experience for our guests during the night shift. You will also occasionally cover day shifts, providing flexibility and support to the team.

Working pattern: 5 days per week/  40 hours per week / shift work 

We are looking for someone with previous hotel or customer service experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. 

As a Team Memberyou will be:

• Checking in and out guests while delivering outstanding levels of service. 
• Managing requests and creating memorable experiences. 
• Compiling guests accounts and fulfilling administrative duties as well is ensuring the reception area is clean and tidy at all times.
• Providing assistance during the day shift when required, covering reception or food & beverage duties as needed.  
• Providing excellent service to guests, whether serving drinks, food, or snacks during the night.
• Assisting with the setup and closing of the bar or restaurant areas for overnight service.
• Taking food and drink orders from guests, ensuring they are served promptly and to a high standard.
• Ensuring cleanliness and organization of all food and beverage areas.

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

The Egerton House Hotel part of Red Carnation Hotels, is a luxury five star town house hotel with 28 bedrooms and suites. The drawing room is where the fabulous range of Afternoon Teas are served and the intimate bar is world famous for its Martini cocktails. Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum the Egerton House Hotel is know for it's Pet Afternoon Tea.  

What's in it for you? 

• Professional, award winning training and development opportunities
• Recommend friend and family bonus scheme worth up to £600 
• Free meals on duty
• Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 
• Complimentary uniform and dry cleaning services 
• Holiday allowance increasing with length of service up to 25 days 
• Two paid volunteering days each year 
• Free access to Employee Assistance Programme 
• Hotel based recognition incentive (Employee of the month up to £200) 
• Discounted accommodation rates with The Red Carnation Hotel Collection 
• Staff Appreciation Party and other Employee Recognition Events

 Join us in this incredible new opportunity and apply now!

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.