Reservations Agent

Salary: £25,480 per annum plus excellent benefits

About Sopwell House:
Set in the idyllic Hertfordshire countryside, Sopwell House is a luxurious 4-star Georgian country house hotel and spa. With a rich heritage and a commitment to excellence, we pride ourselves on providing our guests with unforgettable experiences. Whether it’s dining in one of our renowned restaurants, unwinding in our exclusive Cottonmill Spa, or relaxing in our elegant rooms, Sopwell House offers a true escape from the ordinary.

Job Description:
We are currently seeking a passionate and detail-oriented Reservations Agent to join our friendly and dynamic One Stop Shop (OSS) team. This role is all about providing exceptional customer service while handling reservations for various hotel outlets, ensuring that every guest interaction is professional, upbeat, and smooth.

Your Role in Our Family:

• Answer internal and external phone calls in a friendly and professional manner.
• Process and confirm guest reservations for all hotel services, including bedrooms, dining outlets, and spa appointments.
• Ensure all guest reservations receive same-day confirmation or cancellation emails.
• Handle guest inquiries via phone, letter, or email with efficiency and accuracy.
• Assist guests with any special requests, ensuring a seamless booking experience.
• Maintain up-to-date knowledge of all hotel services, promotions, and events to upsell and maximize revenue.
• Work collaboratively with other departments to ensure smooth operations across the hotel.
• So much more!

What Would Make You the Perfect Fit?
We are looking for a dedicated individual who is passionate about hospitality and takes pride in delivering excellent service. The ideal candidate will have:

• Strong communication skills with proficiency in both written and spoken English.
• Previous experience working in a hotel environment, ideally in a reservations role.
• Knowledge of Opera or a similar reservation system is advantageous.
• The ability to work well under pressure, handling multiple tasks with attention to detail.
• A flexible approach to working hours, including shifts, weekends, and bank holidays.
• A positive, proactive attitude with a desire to exceed guest expectations.

The Best Bit:
At Sopwell House, we believe in looking after our team members as much as our guests. Here’s what you can expect:

• Extensive Training & Development Opportunities to support your career progression.
• Free staff meals and on-site parking to make your workday easier.
• Discounted Food & Beverage, Accommodation, and Spa services across the AB Hotels Group.
• 28 days holiday, plus 1 extra day off on your birthday to celebrate you!
• And much, much more!

How to Apply:
If this sounds like your dream job and you’re ready to join a passionate, driven, and caring team, we would love to hear from you! Please submit your CV and a cover letter outlining your experience and why you would be a perfect fit for this role.

Please note: All applicants must have the right to live and work in the UK. If you do not hear from us within 14 days, please assume that your application has been unsuccessful.