Receptionist

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the 2 sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This traditional, iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, fitness suite and 2 seaside restaurants. The Redcliffe has many unique features, including direct access to the beach via a tunnel. Over the coming months an extensive redevelop programme is being undertaken to transform The Redcliffe into an opulent and luxurious place to stay.

The Role:
As a receptionist, you’ll be courteous, enthusiastic, and detail oriented as you’re the first point of contact for our guests. You will be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process.

Responsibilities include:

• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
• Work closely with the reservations, housekeeping, and F&B to ensure a smooth guest experience.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
• Monitor room availability and manage room inventory to maximise occupancy and revenue with the reservations team.
• Address guest concerns and resolve issues in a professional and timely manner.

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group. 

The Person

• Communicates effectively with colleagues and supervisors to coordinate tasks
• Willingness to work flexible hours, including weekends and holidays

 Working schedule

• Weekday shifts, Flexible, weekends and holidays.
• Full time, Part time, Casual, to be discussed at interview.