Assistant General Manager

The role:  

The Assistant General Manager's overarching responsibility is to support the General Manager to run a profitable, safe and customer-focused operation.  You will have a team of Bar tenders, supervisors, floor staff, security and cleaners to drive standards and sales.

Key Responsibilities:           

• Manage all aspects of the guest service within the premises in order to anticipate and exceed guest expectations

• Develop product knowledge to ensure accurate delivery of service, product and hospitality.

• Resolution of guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.

• Ensure all Health and Safety & Fire procedures are implemented according to legal standards.

• Take ownership of venue audits, perform regular inspections of the site and delegate responsibility complete tasks and maintain standards.

•  Escalate or communicate to Head Office and the venue General Manager all issues deemed fit or which cannot be resolved locally, or, which will have high guest/financial impact.

• Budgeting and Cost Control.  Assisting in creating budgets, monitoring expenditures, and implementing cost-saving measures while maintaining service quality.

• Manage all incidents in line with company procedures.

• Ensure all employees are adequately trained in all procedures.

• Anticipate potential problems/situations and act accordingly to create solutions.

• Manage security team and feed issues back to them to improve.

Key Skills & Experience:

The ideal candidate will have a blend of leadership, operational knowledge, financial acumen, communication skills, and a deep understanding of guest service and satisfaction. This includes:

• Leadership and Management skills.  Proven track record in managing a team.

• Excellent communication skills

• Time management and organisational skills. This is a busy and varied role and therefore you must be able to manage your time effectively.

• Proficient IT skills - must be able to work with various different software packages and platforms 

• Adaptable and flexible. Ability to stay calm under pressure and maintain composure in a fast-paced environment, ensuring staff and guest needs are met even during high-stress situations

Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

Wellbeing - 

•  Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.  

• Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.  

Financial - 

• Discretionary annual bonus scheme 

• Wagestream - Financial planning tool which allows access to your earned wages whenever you need.  No more waiting for payday.

• Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both.

TIPs - All guest tips go straight to our teams.  

• 50% off drinks 

‘You’ Time -

• We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.  

• Not enough holidays….we hear you!  We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year

• Enhanced maternity, paternity, adoption and shared parental leave 

• Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

Career Progression 

• Want to grow and progress in your career?  Then BOXPARK really is the place to be.  We have development programs for all of our team from Bar Team Member up to General Manager.  

BOXPARK is an equal opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.