Security / Door Staff / Host

Wage: £14.35ph, paid 4 weekly

Hours: Flexible and seasonal hours. In the winter months (September - January) could be up to 10 - 20 hours a week, in the summer (June - August) 6 - 8 hours. Must be available to work for most of December, including 31st December, however we are closed 24th and 25th December. Shifts start around 6pm and finish around 10pm / 11pm. 

What we are looking for: A polite, conscientious, confident and considerate member of staff to join our security team. We are looking for someone who is personable and approachable who feels confident speaking to customers and de-escalating difficult situations. The main role of our security team is to make customers feel welcomed and safe and to deal with any issues that may arise in a calm, sensible and professional manner. 

Job Description: 

As a member of our security team you would be expected to greet customers when they arrive, be knowledgeable about what shows are on, timings and where customers need to go and answer any questions they may have. You would be managing the queues and directing customers to the right place, checking bags and IDs and sometimes checking tickets. Once everyone is in the venue and the show has started, you would be carrying out toilet checks and keeping an eye on everyone in the show, ensuring that no one is filming or disrupting the show. If anyone is being disruptive, they will need to be spoken to politely but firmly and discreetly, and a manager informed. During intervals you will be manning the doors for people going to smoke and ensuring only ticket holders are coming back in and if the manager wishes to eject anyone, this is usually done in the intervals. Throughout the night you would continue to monitor the crowd and when the show is over it is up to you to help clear the room, giving customers drinking-up time and politely encouraging them to leave. Occasionally we have shows that have meet and greets with the acts, so you would be required to manage the queues for this and ensure the acts are safe. 

If there are any incidents on the night they must be recorded accurately and in a timely manner and body cams are given to managers at the end of the night to pull any necessary footage. 

Key Responsibilities: 

• Meet and greet customers - Carry out ID checks, bag checks.

• Assist with any enquiries customers may have.

• Assist any accessible needs customers. 

• Manage crowds - ensuring people aren’t talking through / disrupting the show etc

• Identifying signs of intoxication and refusing entry / refusing service / removing from the venue.

• Identifying signs of drug use and carrying out searches if necessary. 

• Adhering to health and safety rules - carrying out fire exit checks, toilet checks etc.

• Adhere to licensing conditions. 

• Protecting staff, acts and customers by always being aware of your surroundings and de-escalating any potentially aggressive behaviour / situations. 

• Reporting any incidents and accidents. 

• Assisting management with any ejections / issues they have. 

• Following instructions given to you by management. 

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Requirements

• Valid SIA licence