Director of Revenue

JOB DESCRIPTION

Role                 :           Director of Revenue
Reporting to  :           VP Operations and GM
Location         :           Noida 

Interested candidates please share your updated cv at [email protected]

Indicators of Success:

·         Achievement of customer satisfaction and loyalty goals

·         Achievement of financial goals

·         Achievement of revenue and market share goals

·         Achievement of employee satisfaction (Gallup) and retention goals

Job Responsibilities:

·         Participates in the development and implementation of business strategies which are aligned with Company’s overall mission, vision values and strategies

·         Participates in the development of the Company’s business strategies Develops and implements marketing and sales strategies that support achievement of the Company’s goals

·         Monitors status regularly and adjusts strategies as appropriate

·         Develops the annual budget in conjunction with the Executive Team

 Achieves market share and revenue goals by directing the group and transient sales and marketing strategies

·         Understand market dynamics and monitor competitor pricing to grow revenue and RevPAR for assigned portfolio.

·         Deliver effective pricing and ensure optimal inventory for all revenue streams and market segments.

·         Generate revenue forecasts and budgets for all hotels within area of responsibility.

·         Understand, investigate and extract data from any relevant system needed for problem solving and analysis.

·         Embrace and ensure optimization of new systems and tools to maximize revenue Work closely with the Area/Corporate Support Office and the hotel operational teams to ensure aligned direction

·         Supports the smooth running of the revenue management department of the hotels, where all aspects of the concerned hotel’s reservations and meeting & events enquiries are managed and handled

·         Develops and implements strategies where key revenue management metrics are identified, communicated and delivered

·         Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance

·         Responsible for the revenue budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

·         Builds and maintains effective working relationships with all key stakeholders

·         Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance

·         Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

·         Proven experience in revenue management with excellent problem-solving capabilities.

·         Excellent managerial skills with a hands-on approach and lead-by-example work style

·         Commitment to exceptional guest service with a passion for the hospitality industry

·         Ability to find creative solutions, offering advice and recommendations

·         Personal integrity, with the ability to work in an environment that demands excellence, time and energy

·         Experienced in using IT systems on various platforms

·         Strong communication skills

·         Represent the Hotels at relevant industry trade shows and events

Develops and implements strategies and practices which support employee engagement

·         Recruits and selects qualified candidates

·         Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

·         Communicates performance expectations and provides employees with on-going feedback

·         Provides employees with coaching and counselling as needed to achieve performance objectives

In conjunction with the Finance Manager:

Prepare the operating budget for Sales

• Recommends any items to be included in the capital budget and ensure adherence with the approved budget
• Monitors actual versus budgeted expenses and takes corrective action where required
• Monitor market and competitor activity and carry out ongoing research to establish sales opportunities

• Recommend and implement promotions as appropriate and in accordance with business plan
• Implement weekly and monthly sales and “revenue  maximization” meetings

• Timely submission of the month end report
• At all times ensure brand integrity in all communication.
• Keep immediate Manager fully informed of all problems or unusual matters of significance
• Maintains a high standard of personal grooming at all times in order to represent the Hotels in the best possible manner, reflecting the public role of the position
• Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotels annual business plan
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favorable image of the Hotel to the public
• Perform other duties as requested by the General Manager

Success Factors:

Focus on the Customer

Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.

Foster Teamwork

Works well in a team environment and motivates team to sustain exceptional levels of performance.

 Communicate Effectively

Clarify and provide information so that co-workers, customers and suppliers understand and can take action.

Influence Decisions and Actions

Persuade and engage others in making plans, reaching decisions and taking action.

Drive for Results

Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.

Build Strong Relationships

Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Drive for Change

Drive for improvement in all facets of organizational life.

Develop Self and Others

Continually work to develop own capabilities and the capabilities of others.

Think Critically

Take a well-ordered, logical approach to: identifying Hotel, market and inter-departmental issues; analysing problems; organizing work and planning action

Key Skills and requirement:
Sales Skills

Understand the positioning of the Hotels, services provided and how the Hotels can meet the needs of customers and be capable of closing business.

Negotiation

Understand the cost/benefits of prospective business and vendor contracts and negotiates contracts which result in mutually beneficial outcomes.

Hotel Positioning

Understand the strategic positioning of the Hotels and how the products and services offered compare within the competitive market for targeted market segments.

Budget Management

Still in developing and adhering to department budget.

Performance Management, Supervisory

Demonstrate ability to relate to, communicate with and motive employees to sustain high performance and quality levels.

Think Strategically

Anticipate and take action to deal with problems and opportunities.

Revenue Forecasts

Assists in the preparation of revenue forecasts for the Department based on business booked to date, current and historical booking pace and impact of special promotions.

Coaching

Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills and facilitating the generation of options and action planning.

 

This Job Description is not very exhaustive in nature and the areas of responsibilities can be updated as per the requirement of Management.