Leisure Club Assistant

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Discover a workplace like no other at Wotton House, a historic estate with 400 years of charm and individuality. Once home to visionary botanist John Evelyn, our hotel still reflects his pioneering spirit. With stunning 17th-century Italian gardens and a captivating library, Wotton offers surprises at every turn.

Join us and become part of our story.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday  
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship 
• 30% F&B discount at RBH hotels 
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
• Flexible working arrangements
• Wagestream - choose how and when you get paid 
• Life Insurance 
• Employee Assistance Programme 
• Social and wellness events and activities all year round 
• Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A LEISURE CLUB TEAM MEMBER AT OUR HOTEL 

• Greet guests warmly, provide information on facilities, services, and membership options, and handle guest inquiries to ensure a positive experience.
• Keep gym, pool, spa, and other leisure areas clean, safe, and well-organized. Regularly check equipment and facilities for any maintenance needs or repairs.
• Monitor guest activity to ensure compliance with safety standards and health regulations, including pool safety and equipment usage guidelines.
• Promote club services, membership packages, and special offers to guests.
• Maintain an inventory of towels, cleaning supplies, and other necessities, ensuring they are stocked and available.
• Handle check-ins, process payments for services, and manage bookings or reservations for facilities or classes.
• Listen to guest feedback, address any complaints or issues, and communicate them to management for improvement.
• Work closely with other team members to provide seamless service and uphold the hotel’s standards of hospitality.
• Conduct basic pool plant operating and regular water test for Jacuzzi and Pool

WHAT WE NEED FROM YOU 

• Comfortable with varied tasks and a fast-paced environment.  
• Friendly, approachable, and focused on delivering an excellent guest experience.
• Detail-oriented in maintaining cleanliness, stocking supplies, and managing bookings.    
• Works well with colleagues to ensure smooth operations and consistent guest satisfaction.