Duty Manager

THE NOMAD HOTEL

NoMad London, a World’s 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates’ Court. As the NoMad’s first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort. 

‘The best of New York hospitality with London Charm’

To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise Front Desk and Bell Team in service delivery; support Receptionists in upselling room categories; work closely with other departments; responsible for overall management of the daily operation.

Main Duties & Responsibilities

• Supervise the Reception team in checking in and checking out guests.
• Increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dynamic pricing strategies and implement upsell program.
  
• Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
• Create rotas and monitor team attendance.
  
• Be responsible for emergency and health/safety related situations.
• Take ownership of complaints ensuring final resolution and guest satisfaction.

Requirements

• Must have at least one year of previous experience in a similar role from a luxury hotel environment.
• Excellent customer service, teamwork and problem-solving skills.
• Good knowledge of Opera system, Microsoft Office and Knowcross.
• Fluent in spoken and written English.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance 
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months 
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.