Membership Sales Manager - Esher

Who We Are

Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London. We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, is expanding across London with both additional properties and innovative new services for seniors.

The Mission

We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea, Loveday is expanding across London with both additional properties and innovative new services for seniors. 

The Role

Reporting into the Head of Sales, the Membership Sales Manager is responsible for building occupancy and revenue through the acquisition of new members for day care, residential care and respite care across a portfolio of premium locations in Central London. Likely to be from a luxury real estate or premium membership services background you will be the primary contact, brand ambassador and initial point of contact for the company.

You will possess an excellent customer services background and a good knowledge of the consultative sales process. Whilst showing empathy, you will be target focused and used to achieving your sales targets and objectives.

Working closely with the home manager, the marketing department, and the membership services team you will handle the sales process from initial enquiry, through property tour and to the reservation stage.

Liaison and networking with local stakeholders in particular healthcare professionals to promote the company’s services will be required to build awareness and to generate leads.

The role is full-time, but with flexible working and shall be based at our home in Belgravia.

Required Skills/Qualifications

• Demonstrable experience with membership property or relevant customer service role.
• Excellent presentation and verbal communication skills with an acute eye for detail.
• Dynamic, flexible, collaborative and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs, whilst always putting the member and the customer at the heart of what we do.
• A natural inclination for positivity, team work and collaboration.
• Can adapt to shifting priorities, demands and timelines.
• Experience and background in a hospitality or subscription business a plus.
• This role may require working beyond normal office hours, including some nights and weekends supporting member events. 
• Demonstrable month on month occupancy growth.

Responsibilities

• Ensure the upkeep and presentation of show suites in the Home.
• Manage the whole moving process from enquiry through to move in.
• Ensuring a positive and successful move-in experience for the new residents.
• Work with local businesses to arrange networking events.
• Work with marketing team to continue to promote the Home and events.
• his role will require spending in our homes working closely with our membership and member activity teams. 
• Responsible for ongoing sales management and lead generation.
• Assist the other Care Homes when required.

Reward Package

• Access to our Employee Assistance Programme
• Health Care Cash Plan/Private Health insurance
• Company pension
• Generous Refer a Friend Bonus
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Discretionary bonus
• Employee Recognition Programme
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.