Housekeeping Supervisor

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort.  The property is owned and managed by The Trump Organisation.

Responsible for Day to Day running of Housekeeping Department. Ensuring highest standards of cleanliness for all rooms and public areas and effective distribution of all linen around the report. Provide training, coaching, and counseling to all housekeeping employees.

• Manage the daily operations of the Housekeeping, and the Laundry departments.  Assist in managing the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.

• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.  Manage operating expenses to maximize costs while providing excellent guest services.

• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.  

• Facilitate, training, and evaluating job performance.  Provide ongoing training and development to all positions.

• Interact with all employees in the Housekeeping Department.  Evaluate, coach, counsel and provide leadership support.

• Conduct inspections of guest rooms and provide feedback to room attendants.

• Manage administrative duties.

• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.  Manage operating expenses to maximize costs while providing excellent guest services.

• Liaise with all members of staff: Front Office, Engineering, Contract Cleaners, Linen Room, Florist and Stores, Room Attendants, Public Area Cleaners, Turn Down Maids.

• To undertake departmental training of all associates who you supervise directly

• To ensure full Health & Safety compliance within the department and by all department associates.

• To ensure department standards for all quality initiatives such as AOS, Medallia, Forbes.

CANDIDATE SPECIFICATION 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.   

• Requires good communication skills, both verbal and written. 

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Must possess basic computational ability.   

• Must possess basic computer skills.

• Most tasks are performed in a team environment with the employee acting as a team leader.  There is minimal direct supervision.

• Previous experience in a supervisory role is essential.