Meeting and Events Operations Manager

The Grand Hotel Birmingham

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Meeting and Events Operations Manager

Consider yourself a little bit Grand?

We are looking for a Meeting and Events Operations Manager to join the ever-growing team at The Grand Hotel.

This hands on role will assist in leading a team of over 40 team members to delivering quality and excellence across all conference, events, wedding and Grand Ballroom banquets throughout the year.

What you will do

• Lead from the front to achieve quality, lifestyle luxury and to ensure efficient and effective running of the day to day operations across the department
• Internal management and overall responsibility of payroll, stocks, employee management and profit and loss statements with respect of all meeting and event business
• Represent the meeting and events department within the hotel management team and take ownership for being the ‘voice’ for the food and beverage operations across all conference and event spaces.
• Monitor, develop and analyse team member performance and able to provide both positive and constructive feedback in a professional and non-emotional manner to support successful and smooth hotel operations including competitions, personal development plans and product knowledge.
• To develop strong and long lasting relationships with all other departments to support consistency and deliver excellence to our guests and clients without exception
• To facilitate and co-ordinate internal and external training opportunities for all team members
• To ensure complete guest satisfaction in every visit and encourage rebooking’s in line with the hotel’s brand and image.

Ideal candidate

• Experience at running high end meetings and events across esteemed city centre venues
• Strong knowledge of meeting and event basics including set ups, operations, forward planning and client liaisons
• Experience in managing and co-ordinating a team across a busy, vibrant 5* hotel operation
• A keen eye for detail and a sense of luxury without compromise
• A pro-active team player who is confident at leading a team as well as representing the meeting and events operations in a management capacity.
• Thorough, regimented forward planning to ensure successful delivery of all events and no exposure to the business or the team.
• Positive relationships with local suppliers, agencies and local companies
• To engage all team members into the departmental success

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided