Team Member

Title: Team Member 

Location: Glasgow City Centre

Salary: 23,810

37.5 hours 

Benefits:

• 28 Days holiday including bank holidays
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for an experienced hospitality team member with a background in exceptional food and barista  service to join our business and work at one of our highly prestigious sites.

If you are passionate about creating delicious dining experiences that fuel young minds and ignite taste buds, then this is the perfect opportunity to bring your expertise to our table.

Located in Glasgow city Centre with a breakfast, lunch and evening events. . This operates predominately Monday to Friday with occasional weekend work.

This is a fantastic opportunity for a skilled Team Member to make a name for themselves within the food service industry and be a part of setting the new standard for education catering.

As a Team Member -

•Prepare and serve a wide range of coffee beverages, including espresso, cappuccinos, lattes, and macchiatos, according to established recipes and standards.

•Grind coffee beans, tamp the grounds, and operate espresso machines to extract quality shots of espresso.

•Steam and texture milk to create silky-smooth foam for latte art and consistent milk-based beverages.

•Provide exceptional customer service by greeting customers, taking orders, and answering questions about coffee, ingredients, and menu items.

•Recommend and upsell additional products, such as pastries or specialty coffee blends, to enhance the customer experience.

•Maintain a clean and organized work area, including brewing equipment, countertops, and display cases.

•Restock supplies and ensure that inventory levels are sufficient for daily operations.

•Follow health and safety guidelines and maintain proper food handling and sanitation standards.

•Handle cash and operate the cash register/ card machine accurately for transactions.

•Stay updated on new coffee trends, brewing techniques, and industry developments to provide the best possible service to customers.

•Attend all location management meetings as required

•Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified

•Attend to any reasonable request made by the client or BaxterStorey Management.

•Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.

•Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.

•Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained.

•Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently.

•Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.

•Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.

•Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.

•Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.

•Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state. Greet customers warmly and create a welcoming atmosphere.

•Handle customer complaints and resolve issues in a professional and courteous manner.

•Utilize the point-of-sale system to process orders accurately.

•Clean and sanitize tables, counters, and service areas regularly.

•Ensure the café's cleanliness and tidiness by sweeping, mopping, and taking out rubbish.

•Work closely with the kitchen staff to ensure timely and accurate food delivery.

• Ideally have experience working within contract catering 
• Have good Health & Safety knowledge.
• Flexible with a can-do attitude, customer focused.
• Fun and enthusiastic
• Have excellent organization skills.
• Demonstrate great attention to detail.
• Be a team player and enjoy succeeding as a team.
• Possess great customer service skills.
• Have a flexible approach to work.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.