Concierge Officer Supported Housing

Salary: £28,042 +7.5% Shift Allowance + 2024/25 pay award pending

Basis: Full Time

Work Pattern: 38.5 hours per week average – 12 hours shifts inclusive of breaks, Rolling pattern of permanent nights 4 shifts on 4 shifts off

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

It’s an exciting time to join our team.  We are seeking Concierge Officers to join our inhouse Concierge (Supported Housing) Team. Working at two sites in Coventry (The Gateway and Frank Walsh House), you will provide an out of hours service giving priority to keeping our residents and buildings safe. The role is ideal for someone who enjoys providing a great customer focussed service in a fast paced housing environment. We are able to develop and train people with the right potential.

In housing you can make a real difference, the role of Concierge Officer will involve:

• Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
• Conducting checks of sites to ensure they are safe and secure.
• Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
• Being visible and accessible point of contact for enquiries.
• As a member of the Concierge Team you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

As a Concierge Officer we need you to have:

• A professional and positive approach to customer service
• Good communication skills both verbally and written
• Ability to work on your own and within a team and be proactive in finding solutions to challenging issues

We would be really excited if you have:

• Customer service experience

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Enhanced DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 15th December 2024

Interview date: 19th December 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.