Head of Hospitality

Title: Head of Hospitality

Region: London

Salary: £55k

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations in our Conference Centre and Client Centre and ensuring exceptional service and satisfaction for clients. This role involves strategic planning, leadership, and coordination to enhance client experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations. You will lead two direct reports, Conference Centre Manager and Client Centre Manager.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Client Experience:

• Support with implementing strategies to enhance client satisfaction and loyalty.
• Address and resolve client feedback promptly and professionally, and analyse to identify areas for improvement.

Operations Management:

• Oversee daily operations of all our hospitality services within the Conference Centre and Client Centre.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and client experience.

 Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Working collaboratively with our sister companies and our clients to understand their needs and deliver above and beyond expectations. 

• Successful Hospitality background, within a managerial position.
• Ability to display a real passion for food, customer service and exceeding expectations.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent written and verbal communication, and comfortable communicating with a range of stakeholders.
• Ability to work using own initiative, and act proactively and promptly to last minute requests. 
• Proficiency in hospitality management software and tools, financially and commercially astute.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Benefits:

• 33 Days holiday including bank holidays
• Your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.