Guest Services Team Leader

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

This unique opportunity is situated within the viewing platform on the 58th Floor of one of the most iconic buildings in London…We are on the lookout for a Guest Services Team Leader for a new London attraction! 

Working alongside the Guest Services Manager, the Guest Services Team Leader will help to oversee the ticketing system. As well as overseeing the visitor journey, supervising, motivating, and developing a team of Welcome Hosts, to ensure they deliver exceptional customer service to go along with the exceptional views!  They will also need to create and encourage excellent working relationships with those in all service lines to ensure that the service provided by the venue is seamless.

Working Hours: 40 hours per week, shifts are from 9am-6pm Monday – Friday, 9am-5pm on Saturdays and 9am-4pm on Sundays. Covering a 7-day operation and including Bank Holidays.  
Salary: £32,500

Applicants must be able to demonstrate experience of supervising the delivery of outstanding service within a busy public space or fast-paced venue environment. Strong communication and organisational skills are essential, and knowledge of using ticketing systems is highly desirable.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.