Job Ref: AM13635Branch: DoubleTree by Hilton Glasgow CentralLocation: DoubleTree by Hilton Glasgow Central, GlasgowSalary/Benefits: Staff Benefits, Free Parking, Discounted Hotel StaysContract type: ContractHours: Full TimeShift pattern: 11am-8pm, 3pm-11pm or 5pm-LateHours per week: 30Posted date: 09/11/2024Closing date: 11/12/2024

To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times.

 

Key Job Responsibilities

• Help serve food and drink in the Inns outlets whilst adhering to company standards and giving excellent customer service.
• Have a visible presence within the outlet to ensure all customer requests are dealt with in a friendly and efficient manner.
• To up sell products where possible.
• Ensure all cash, charge, float and till procedures are carried out in accordance with Company
• To assist with the smooth running of the Food & Beverage department and positively contribute to the departments Target.
• To perform all reasonable requests by

 

Knowledge Required

 

• Knowledge of Hotel brand
• Knowledge of Hotel values and ability to demonstrate
• Knowledge of the hotel products and services and ability to promote and up-sell
• Understanding of Hotel cash handling

 

Key Performance Metrics

 

• Positive Contribution to the department and hotel’s
• Contribution to the department’s Up-selling
• Attendance at training sessions and willingness to develop skills and
• Fulfilment of the job skills

 

Attributes/ experience

Essential

• Excellent verbal communication
• Excellent customer service skills
• Ability to work in a
• Ability to work a flexible shift
• Willingness to be multi skilled across the F&B Department

 

Desirable

• Previous Barista experience
• Previous Hotel/Hospitality Experience
• Complaint Handling skills
• Hospitality/Travel/Tourism qualifications
• Experience of using Micros or a similar experience
• Cash Handling Experience

Situated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.

From history to culture, and the best shopping outside of London, visitors can experience the heart of Glasgow a stone's throw away from the hotel. Catch a performance of Scottish Opera at the Theatre Royal, discover beauty and heritage at the People’s Palace, or immerse in arts and artefacts at the museums or galleries.