Reception Supervisor

Company: Dakota Leeds

Location:
Leeds United Kingdom

Date Posted: 2024-11-21 23:05:37

Salary:

Job Type: Full-Time

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Dakota Hotel based in Leeds city centre are seeking… a genuine people person with strong administration skills for the role of Receptionist Supervisor.

CONTRACT AND PAY RATE

The gross annual salary is £27,000, plus an annual incentive bonus to earn up to £1,000.

The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be 8 hours, working any 5 days out of 7.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

–40 per cent off stays at any Dakota

–25 per cent off drinks and dining at any Dakota

–Access to our Employee Assistance Program which includes

· free private mental health support and counselling sessions

· video GP consultations and private prescription services

· online fitness resources

· access to the Smart Spending App to enjoy shopping discounts

–Access to the My Mind Pal app

–Support from our inhouse Mental Health Champions

–Additional holiday day on the first anniversary of your employment.

–Family-friendly flexible working options

–Meals on duty and uniform

–£200 bonus to recommend a friend to join our team

–£10 bonus every time you are mentioned on Trip Advisor

–Free bi-annual eye testing for users of display screen equipment

–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety

–Access to a suite of external, certified resources via our Learning Management System

–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan

–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.

We are an 94-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill.

PRIMARY ROLE RESPONSIBILITIES

Ensure the smooth running of Front of House alongside the Reception Manager by leading with a hands-on approach and motivational leadership. Always showing a positive approach to the job role and business
Leading, coaching, motivating, and inspiring the team; providing guidance and support.
Support in the training and coaching of the team, co-host training sessions for both reception and nights. Ensuring that all training plans are up to date and accurate.
Carry out tasks that support the Reception Manager including driving upselling initiatives, driving Grill bookings, and promoting the use of our Loyalty App.
Assisting to complete the Front of House rota and time recording.
Support in the ordering of front of house amenities and stock checks.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House services.
Attend operations meetings in the absence of the Reception Manager.
Work and cover Night shifts (as the night DM)

APPLICANT REQUIREMENTS

The successful applicant will have/be:

Have in-depth knowledge of the Guestline PMS and have a working knowledge of procedures across reception, housekeeping and reservations.
A minimum of one years Hotel reception experience.
Previous leadership experience is not required but a proactive approach to work is a key requirement.
Be fully flexible to work any shift as required including night shifts and weekends.
Have demonstrated, through positive feedback from colleagues, that you are a positive and enthusiastic member of the team with a strong skillset in delivering coaching and training.
Have new ideas and the drive to implement initiatives with approval from the Reception Manager which will improve the Reception operation and the guest experience.
Be able to be physically active in your role, standing for much of your shift and working at pace.
An enthusiastic individual who will promote our culture of positivity.
Be task oriented with a great pride for the work they do and attention to detail.
Flexible with shift patterns and available around the needs of our business.
Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

Please send us your up to date CV. 

Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!

For more information on our luxury hotel, please visit our:

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