Online Concessions Assistant

Online Concessions Assistant
Full-Time (Hybrid)
South-West London

Ben Sherman is a legendary name in menswear, creating iconic wardrobe staples since 1963. Adopted by the Mod movement of the 60s and beyond, subcultural style runs through every stitch. Each Ben Sherman collection is inspired by decades of heritage, with an unmistakeably British identity that's influenced by the past but always looking forward.

As a truly global brand with a commitment to producing fresh, innovative collections every season, fantastic new retail spaces and further advancing our digital presence, we're always on the lookout for enthusiastic, talented and passionate individuals to join our team.

Purpose of the role:

You will be supporting in the delivery of planned sales targets through the management of product launches to meet critical path deadlines. The role will also be responsible for producing reports and supporting with trade, alongside coordinating the marketing of our Ben Sherman brand shop, initially on John Lewis, and future partners.

You will be working closely with internal stakeholders such as Content, Buying, Merchandising and Logistics to effectively ensure the process is seamless.

Responsibilities: 

Product Launch

• Own the product data and asset process using our PIM system to share with online concessions, ensuring smooth and on time product launches.
• Manage & maintain the Product Launch Tracker in season; liaising with internal stakeholders to meet critical path deadlines and ensure any additional launch comments are updated daily.
• Liaise with Logistics to deliver stock into online concession DC’s.
• Produce a weekly ‘In Stock Not Online’ report highlighting the number of lines due to go live that week and how many have launched vs not noting reasons why – late sample, image, copy etc – and communicate to the wider business.
• Conduct daily site walks to ensure product data, pricing and assets have gone live accurately and in line with brand guidelines. Liaise with partners if any amendments are required.
• Support the Online Concessions Manager with the on-boarding of new online concessions.

• Develop strong working relationships with concession partners through regular communication and participation in Trade meetings.
• Set up & report on daily, weekly and monthly trade performance, communicating with all key stakeholders and presenting in relevant meetings.
• Support in the implementation of trade actions and communicate required actions to the relevant internal and external partners.
• Manage the online concessions Forward Planning Calendar and keep up to date with all concession partner promotional activity.
• Manage the Marketing calendar, coordinate assets and sample requests for promotional activity and upcoming campaigns to support trade throughout the season.
• Coordinate the Ben Sherman brand shop on online concessions and update with Campaign assets.
• Work with the online concessions Merchandiser to optimise stock availability and highlight areas of opportunities and concern.

The ideal candidate will have excellent verbal and written communication skills specifically in regard to building strong relationships with external partners and working collaboratively with internal stakeholders. You will be highly organised with excellent time management skills and precise attention to detail.