House Porter - 45 Park Lane

Join us as a House Porter at 45 Park Lane Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a House Porter at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a House Porter, you'll enjoy your work and take pride in delighting our guests:

•  You will be responsible for seamless service, discretion, intuitive, and flexible during the day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our House Porters

The items shared are the essence of a day in the life of a House Porter, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Monday to Friday: 07:30 - 23:00 
• Saturday and Sunday: 08:30 - 23:00

What you’ll bring

Essential Skills and Experiences

• Previous experience in a 5star hotel - at least 1 year, as a housekeeping/linen porter performing light/deep leaning, housekeeping , maintenance tasks and service through assigned property
• Verbal communication skills – English is the primary language used in our hotel.
• Patience and the ability to remain calm in stressful situations.
• The ability to work on your own.
• Customer service skills.
• To be thorough and pay attention to detail.
• Physical fitness and endurance.
• The ability to organise your time and workload.

Preferred Skills

• Carrying out of –heavy lifting, furniture moving, dusting, vacuuming, mopping, linen counting ,stock taking, stock distributing, guest assisting and team work

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [email protected]  so that we can discuss how we can support you through this process.