Receptionist

Company: Crowne Plaza Reading

Location:
London RG1 8BD United Kingdom

Date Posted: 2024-11-24 02:04:56

Salary: £24416.0 PER_YEAR

Job Type: Full-Time

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JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year
Complimentary access to Revive Leisure Centre (Gym, Swimming Pool, Sauna, Steam Room)

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!

Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.

Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.

Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.

Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.

Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.

Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

A people person with a knack for making connections and creating memorable guest experiences.

Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.

Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.

A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.

A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.

High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

Ref: 1|6|HA|2319952

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